Edward Balls: The Government are today publishing a document, "Financial inclusion: the way forward", setting out general principles for its ongoing financial inclusion strategy.
	The Government have three goals for financial inclusion:
	that everyone should be able to manage their money effectively and securely, through having access to a bank account, and the confidence and capability to get the most from it;
	that everyone should be able to plan for the future with a reasonable degree of security. Therefore, affordable credit, simple insurance products should be available to all who need them; and
	that everyone should have the information, support and confidence they need to prevent avoidable financial difficulty, and to know where to turn if they do find themselves in financial distress.
	"Financial inclusion: the way forward" affirms the Government's commitment to promoting financial inclusion in the next spending period. From 2008 to 2011, financial inclusion policy will be supported through a new Financial Inclusion Fund. While the amount of the fund will be determined after the Comprehensive Spending Review, the current level of intensity of action to promote financial inclusion will be maintained.
	A detailed action plan will be developed by a cross-Departmental ministerial working group, which will report after the Comprehensive Spending Review. The Financial Inclusion Taskforce, which monitors progress and advises the Government on financial inclusion policy, will be extended until March 2011.
	The document also announces further spending on financial inclusion in 2007-08; £6 million will be made available to the Department for Work and Pensions, to support credit unions and Community Development Finance Institutions in making affordable credit and banking services available to financially excluded consumers.
	The document details progress made to date with financial inclusion objectives. The Government agreed a goal, shared with the banks, to halve the number of people living without access to a bank account. The number of adults living in households without access to a bank account fell from 2.8 million in 2002-03, to2 million in 2005-06. The number of unbanked households also fell, from 1.9 million to 1.3 million, during the same period. Steady progress is being made with Government's shared goal.
	The document announces the Government's continued commitment to working with banks and other financial services providers to reduce the number of unbanked people further, and to promote wider financial inclusion. The Government have asked senior representatives from the banking sector to work with the Financial Inclusion Taskforce to consider how to achieve a nationwide increase in the coverage and capacity of third sector lenders such as credit unions.
	As announced in the 2006 pre-Budget Report, the Government asked Brian Pomeroy, Chair of the Financial Inclusion Taskforce, to conduct a review of Christmas savings clubs and hamper schemes. Following the collapse of Farepak in November 2006, the purpose of this review was to increase understanding of who uses these schemes and why, and also to consider how the saving needs of this group of consumers might be better met by mainstream financial products. The review is published today by the Treasury.
	The Government have responded to the recommendations made in the review in today's financial inclusion document. Its response includes an announcement that the Department of Trade and Industry has secured agreement from the hamper industry to establish an industry-led scheme to ensure that consumers' interests are fully protected. The scheme will establish secure, ring-fenced accounts, and will be implemented as soon as possible.
	The Government also announce that £1 million will be made available to the Office of Fair Trading to run a consumer awareness campaign. This campaign will inform consumers of the options available to them, including mainstream accounts, for saving towards Christmas.
	Other responses to the Pomeroy review from the Government were as follows:
	the OFT has agreed to investigate the findings of the Pomeroy review in full, and whether a further inquiry into competition in the market for Christmas saving schemes is needed;
	following encouragement and support from the Government, credit unions are now offering Christmas saving accounts with a lock-in. The Post Office also has plans to launch a Christmas saving account. The Government have asked the Financial Inclusion Taskforce to monitor developments, and consider what further detailed actions are needed to expand community-based provision of saving;
	the Thoresen review of a national approach to generic financial advice will consider how to provide better generic advice on informal saving;
	the Government's financial inclusion campaign, "now let's talk money", is working with local charities and community organisations to promote credit unions as an alternative to hamper schemes;
	the FSA will enhance the saving information on its MoneyMadeClear website by including information about Christmas hamper schemes; and
	the new Wealth and Assets Survey will collect information on informal saving. The Government will use the first results of the survey, due by the end of the year, to inform any further data gathering.
	The Treasury Committee conducted an inquiry into financial inclusion in the spring of 2006, and published three reports detailing its findings, in November and December 2006. The Government have sent their response to the inquiry to the Treasury Committee today.
	Copies of both "Financial inclusion: the way forward" and the Pomeroy review of Christmas savings are available in the Vote Office and in the Library of the House.

Yvette Cooper: I wish to make a statement about Government policy on commercial leases and the launch of a new property industry Code of Practice for Leasing Business Premises.
	The starting point is the need for a modern, efficient, competitive industry. The UK commercial property industry is acknowledged as one of the foremost and sophisticated in the world, exporting its expertise globally.
	However, the Government challenge to the industry is to provide a flexible framework, creating a new partnership between owner and occupier. Our policy is based on careful and thorough research of the property market.
	We have had a positive and collaborative response from all sides of the industry -owners, occupiers, small business organisations and the professional bodies. The industry has developed new ways of working, setting up the Owner and Occupiers' Forum and the Property Industry Alliance. Alongside this, Government have been working with business to bring about change.
	The outcome has been agreement on a new Code, which I am launching today. This comprises three documents: a Landlord's Code of Practice, an Occupier Guide and Model Heads of Terms. The Landlord's Code is significantly stronger in tone and content than the previous Code, while the occupier guide and model heads of terms are designed to improve business understanding of lease terms, helping them to get more suitable lease terms.
	It is essential the industry follows this through, and I welcome plans for wide dissemination of the Code. My challenge to the industry is to ensure that the Code is used in all lease negotiations.
	The British Property Federation are introducing an accreditation scheme identifying landlords who are committed to the new Code. This will include an independent complaints procedure. I hope the professional bodies will introduce similar arrangements for their members.
	I recognise the considerable changes in commercial leasing practices over recent years, especially the trends towards shorter leases. But I am concerned about continuing elements of inflexibility, particularly the predominant use of upward only provisions in rent review clauses and inflexible provisions for tenants exiting property they no longer need.
	We will want to keep a close eye on market practice in these areas. If the market does not deliver, we have identified legislative options. Communities and Local Government will shortly be consulting the bodies that drew up the Code about suitable monitoring arrangements.
	Copies of the Code for Leasing Business Premises will be placed in the Libraries of both Houses.

Vera Baird: My noble Friend the Parliamentary Under-Secretary of State has made the following written ministerial statement:
	"The following list sets out the key performance targets that have been set for Her Majesty's Land Registry for 2007-08.
	Customer Service
	Speed:
	Percentage of Official Copy and Search applications processed within two working days: 98% Percentage of all registrations processed within 18 working days: 80%
	Accuracy:
	Percentage of registrations processed free of any error: 98.5%
	Overall Satisfaction(1):
	Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry: Better than 95%
	Financial
	Percentage return on average capital employed: 3.5%
	Efficiency(2)
	Cost per unit in cash terms(3) (real terms)(4): £29.95 (£20.61)
	Strategic Development Areas
	Customer Service
	Provide a sustainable and scaleable e-security infrastructure solution, providing role-based access, identity management and future e-signature functionality for Land Registry's external and business customer base.
	Land Registration
	Add a further 550,000 hectares of land to the total areas of registered freehold land in England and Wales.
	Electronic Service Delivery
	Complete a review of responses to the consultation paper on the Land Registration (Network Access) Rules and the Land Registration (Electronic Communications) Order and report to Ministers.
	Other Business Development
	Move the Land Registry corporate website to the new portal and establish the portal for the use of one or more of the following segments: citizens, conveyancers, lenders, estate agents.
	(1)Result from quarterly satisfaction survey.
	(2)Agreed with HM Treasury on 20 December 2006.
	(3)Based on the GDP deflator issued by HM Treasury on 21 December 2006 (base year 1992-93).
	(4)The real term unit cost in the base year of 1992-93 was £30.65
	
		
			  Target 2006-07 Performance as at January 2007 (unless otherwise stated) Target 2007-08 
			 Customer Service   Customer Service 
			 Speed   Speed 
			 Percentage of official copy and search applications processed within two working days 98 98 98 
			 Percentage of all registrations processed within 18 working days 80 88.6 80 
			 Accuracy   Accuracy 
			 Percentage of registrations processed free of any error 98.5 98.85 98.5 
			 Overall Satisfaction(1)   Overall Satisfaction(1) 
			 Percentage of customers who, overall, are very satisfied/satisfied with the full range of services provided by Land Registry Better than 95% 98.5 Better than 95% 
			 Financial   Financial 
			 Percentage return on average capital employed 3.5% 17.6 3.5% 
			 Efficiency(2)   Efficiency 
			 Cost per unit in cash terms(3) (real terms)(4) £29.95 (£21.17) £25.93 (£18.33) Cost per unit in cash terms(3 )£29.95 (real terms)(4 )(20.61) 
			 (1)Result from quarterly satisfaction survey (Ytd Quarter 3), next result due April 2007. (2)This is a final year target towards the HM Treasury-agreed cost per unit target for 2006-07 of £29.95 in cash terms (£21.17 in real terms). Target adjusted for revised pension costs. (3)Based on the GDP deflator issued by HM Treasury on 21 December 2006 (base year 1992-93) (4)The real term unit cost in the base year of 1992-93 was £30.65. 
		
	
	
		
			 Strategic Development Areas   Strategic Development Areas 
			 Customer Service   Customer Service 
			 Introduce imagery bases access to Land Register Online Achieved  Provide a sustainable and scaleable e security infrastructure solution, providing role-based access, identity management and future e-signature functionality, for Land Registry's external and business customer base. 
			 Land Registration   Land Registration 
			 Add a further 700,000 hectares(5 )of land to the total areas of registered freehold land in England and Wales Achieved  Add a further 550,000 hectares of land to the total areas of registered freehold land in England and Wales. 
			 Electronic Service Delivery   Electronic Service Delivery 
			 Introduce prototype chain matrix service to provide transparency to residential conveyancing chains On target  Complete a review of responses to the consultation paper on the Land Registration (Network Access) Rules and the Land Registration (Electronic Communications) Order and report to Ministers. 
			 Other Business Development   Other Business Development 
			 Establish a Land Registry Portal as a first step in implementing a single integrated customer interface for all online Land Registry information and services. Achieved  Carry out the migration of all Land Register Online services to the Land Registry Portal.

Adam Ingram: One year on from the publication of the Deepcut Review I am reporting on the progress that has been made in the provision of care for our young recruits and trainees.
	We remain indebted to the work undertaken by Nicholas Blake QC for his independent, objective and comprehensive analysis of all relevant matters bearing on the four deaths at Deepcut. This added impetus to the extensive programme of work that was already under way to deliver improvements in the provision of care of our young recruits and trainees. Many of the actions arising from the Review are either complete or near completion and we have made significant progress. In their "Better Training" report, published on 6 March and which I welcomed in my written statement on 6 March 2007, Official Report, column 123-124WS, the Adult Learning Inspectorate (ALI) comments on the changes we have made to improve the training environment and our progress in detail.
	The Deepcut Review made specific recommendations with regards to our care of recruits and trainees under 18 years of age and the environment in which they are trained. We have implemented the Supervisory Care Directive across the training organisations to reduce the risks to trainees. Our policy regarding the management, care and welfare of Service personnel under the age of 18 has been revised and reissued. Arrangements are in place to ensure that our under-18s are properly identified, monitored and supported throughout their training, and when necessary during their free time too. We have also improved our procedures to prevent under-18s inadvertently deploying to hostile theatres of operations.
	The Deepcut Review required us to look at ways to reduce the numbers of soldiers joining their units while under the age of 18. From September 2008, all the Army's Junior Entry Phase 1 training will be conducted at either the Army Foundation College Harrogate over 42 weeks, or over a period of 20 weeks at the Army Training Regiment Winchester, from where trainees go on to complete longer Phase 2 training courses.
	We continue to look at ways of ensuring the physical and mental suitability of recruits to the Armed Forces and all three Services now have pre-joining fitness tests that must be passed before entry. The Army obtains medical information from GPs to corroborate a candidate's response in the British Army Health Questionnaire and to answer further questions, thus reducing reliance on self-declaration. A copy of the trainee's NHS records is also obtained at the start of Phase 1 training to improve primary health care, and, if necessary, to substantiate the previous information on physical or psychological vulnerabilities. This practice is to be evaluated later in the year with a view to application across the three Services.
	The Deepcut Review recommended that the Army should encourage maximum involvement in the selection process by the parent, or other responsible adult, of the applicant under 18. We have made great efforts to keep families and partners informed as recruits pass through training. We engage with families if a young recruit has a problem but in general our contact with families goes far beyond keeping them informed of problems, as they receive letters and phone calls about progress and information about forthcoming events. The ALI has acknowledged that our approach to recruits' families has improved significantly (Better Training Report, page 17).
	The Deepcut Review recommended that recruits who joined the Army as minors and who have reached a settled decision that they are unhappy with pursuing a military career before they reach the end of their Phase 2 training, but after their 18th birthday, should be able to discharge as of right. We have no plans to change our policy that allows all new recruits who have completed 28 days service, regardless of their age, to Discharge as of Right (DAOR) within the first six months of service. However, those under the age of 18 years three months who have passed their statutory period for DAOR and who are clearly unhappy in their service may be considered for discharge from the Armed Forces providing their unhappiness has been registered with their Commanding Officer before reaching the age of 18.
	To address recommendations made on the training and selection of instructors, we have introduced the Defence Train the Trainer course, which was mandated for all new instructors from April 2006. On 2 April 2007 a purpose built Army Recruiting and Training Division Staff Leadership School will open at Pirbright. The Armed Forces have tightened up their procedures for checking the personal records of Service personnel before employing them as instructors, to ensure that only suitable personnel of the right quality are posted to training establishments. While current legislation does not allow for Criminal Records Bureau (CRB) checks to be carried out on personnel working with recruits and trainees under the age of 18 because they are in full time employment, we are working as a matter of urgency with the DfES and Home Office on changes to legislation that will allow greater flexibility in carrying out CRB checks on employees in the future. These changes are likely to come into effect this summer.
	We have introduced a new policy on Remedial Training to address the recommendations in the Deepcut Review on the use of informal punishments. The new policy defines what is legitimate in order to assist trainees to achieve required standards and to ensure that both instructors and trainees distinguish this from bullying or harassment, which is always unacceptable. It also reinforces the difference between training and punishment. Punishment may only be awarded as a result of a formal disciplinary process. Unofficial punishments are always unacceptable. The Defence Instructor Handbook includes the behavioural standard expected of an instructor and it makes it clear that any unacceptable behaviour will not be tolerated. Any allegations of wrong-doing are thoroughly investigated and where proven, appropriate action is taken against the perpetrators that may, ultimately, result in dismissal from the Service.
	We have made real progress in managing the risk of self-harm and suicide. Training is being implemented, at all levels, on the identification and management of both operational and workplace stress. The Supervisory Care Directive issued in March 2006 sets out the responsibilities of Commanding Officers in respect of managing risks to recruits, including the maintenance of an at risk register. The term at risk is interpreted widely and intelligently to include any recruits experiencing problems that affect their performance during training and which may put them at risk of failing their course. This approach has transformed the way in which support is targeted and the ALI cited this as our single most important development (Better Training Report, page 17).
	We said in our response to the Deepcut Review that we intended to extend and deepen inspection arrangements across the military justice system using the opportunity afforded by the creation of a combined inspectorate for the criminal justice system. Although a combined inspectorate will now not be created under the Police and Justice Act, we intend to continue to progress our plans with the five separate justice inspectorates, and are working closely with other Government Departments to achieve this.
	As a result of the Deepcut Review we have produced a simple leaflet on what to do on encountering any form of bullying, who to turn to for help, sources of advice, definitions of the terms bullying and harassment and an overview of how complaints are made, responded to, investigated and dealt with. The Army has completed their trial of a system called Bullytext where trainees who may not wish to report incidents to the chain of command can text messages to an Authorised Officer. The trial was undertaken in three large training establishments but received limited use by trainees so it was not possible to undertake a detailed assessment of its merit. However, feedback from trainees has indicated that the existence of such a scheme acts as a reassurance mechanism that is considered beneficial to them. Other more localised schemes using a text messaging service are therefore now being explored to complement the well-used Confidential Support Line.
	We have revised and reissued our procedures for making and dealing with complaints of bullying and harassment. The revised procedures apply to both Service and civilian personnel and set out how to make a complaint, how to respond if the subject of a complaint, and how complaints are investigated and decided upon. We have provided clearer guidance on how the complaints procedures work, with more information on how to get help and advice, and on how complaints are logged and recorded. Further improvements will be made to the complaints process under the Armed Forces Act 2006, including the introduction of Service Complaint Panels, which include an external, independent member for the consideration of complaints which make allegations of harassment and bullying. We will appoint a Service Complaints Commissioner who will be able to receive complaints directly from Service personnel, or from a third party, and refer them to the chain of command for action. Whilst many complaints can be resolved satisfactorily by the chain of command at the lowest possible level, the Service Complaints Commissioner will offer Service personnel and others an alternative means of raising a grievance if they do not feel comfortable, for whatever reason, in reporting it to the relevant commanding officer. These changes are planned to come into effect in 2008, ahead of full implementation of Armed Forces Act 2006. The recruitment process for the position of Service Complaints Commissioner will begin shortly.
	The Deepcut Review made recommendations about armed guarding and unsupervised access to weapons. The policy for routine armed guarding at training establishments has been updated and we are well into a programme of transferring routine armed guarding at all Phase 2 establishments to the Military Provost Guard Service rather than trainees. Phase 2 trainees may be tasked to carry out armed guarding but only under strict guidelines which ensure that they are appropriately qualified, supervised and receive proper rest periods following their armed guarding duties. No trainee awaiting discharge from the Services is used and no Phase 1 trainees carry out armed guarding duties in any establishment.
	There are tighter and better enforced controls over access to firearms, and the risks associated with the use of firearms in our training establishments are managed more carefully. While Phase 1 trainees are no longer required to carry out armed guarding duties, we continue to prepare them adequately for the duties that will be expected of them once they join their units.
	The Deepcut Review made recommendations regarding our support to bereaved families. We recognise the families' needs and we offer them considerable support. But each family's needs are different and we acknowledge that we do not always meet their expectations. We go to great lengths to pass all relevant information to the families; this includes redacted copies of the Board of Inquiry. Families are routinely offered briefings on the Board of Inquiry to help them understand its content and conclusions. Equally our support through the services of a Visiting Officer remains available for as long as the family needs it. We continue working with the Department for Constitutional Affairs to improve support to families based on their experience of the inquest system. Arrangements are in place to ensure that inquests are held as quickly as possible; and bodies which are repatriated to the UK may now be transferred to the Coroner's district of the final resting place to alleviate family members from having to travel long distances to the inquest.
	The Government Response to the Deepcut Review accepted that there may be circumstances in which family attendance at a particular Board of Inquiry would be acceptable where it would not impede the proceedings of the Board. We are developing a more open and inclusive approach to the family in relation to the conduct of the Inquiry and there is now discretion for Presidents to allow family attendance at Boards of Inquiry.
	Achieving real and lasting change in the Armed Forces will require sustained effort. We have introduced a successful programme of internal review and evaluation that is conducted by the Directorate of Individual Training Capability, whose role is to evaluate the implementation of policies relating to the Individual Training environment, enabling the identification of issues and for the sharing of good practice. In addition, our training organisations will remain open to external scrutiny, through the Office for Standards in Education, Children's Services and Skill organisation in April 2007. I would like to pay tribute to all those who have worked so hard across the Services to bring about the necessary changes to improve the way in which we look after and train our young men and women.
	We will not forget the four young soldiers—Sean Benton, Cheryl James, Geoff Gray and James Collinson —who died at Deepcut but we are confident that we have done and continue to do all that we can to prevent such tragedies happening again.

Patricia Hewitt: I am pleased to announce changes to the resource accounting and budgeting (RAB) regime for National Health Service trusts and the impact this will have on the financial position of affected NHS trusts in 2006-07. I am also announcing the allocation of the £450 million reserve to the NHS.
	The NHS financial position has shown a massive improvement since last year. A deficit of £547 million has been transformed into a small surplus as reported on 20 February 2007 by the Department in the report "NHS Financial Performance Quarter Three 2006-07", which is available in the Library.
	This improved performance of the NHS overall means that we are now confident that we can move NHS trusts out of the RAB regime. This means that NHS trusts will no longer have their income reduced for overspends in the previous year.
	This does not mean we are writing off the deficits of overspending NHS trusts, which will still need to generate surpluses to meet their statutory duty. What has been eliminated is the double effect of having both an income reduction and then having to generate a surplus.
	This is in line with recommendations set out by the Audit Commission in their "Review of the NHS Financial Management and Accounting Regime" published in July 2006.
	In line with these changes we are reversing income deductions imposed on NHS trusts in 2006-07 under the old RAB regime as a consequence of overspends in 2005-06. This totals £178 million and benefits 28 NHS trusts, as set out in table 1 below.
	In support of this change, I am also pleased to announce that we can now allocate the £450 million contingency to the NHS. This is being allocated to strategic health authorities (SHAs) on a fair shares basis meaning that the most needy areas of the country will receive a larger share of the funding in line with the our needs based resource allocation formula. Details of the allocation by SHA and the effect this has on the financial position of each SHA economy, as reported at quarter 3, is given in table 2 below.
	The first call on this funding is to reverse the£178 million RAB deductions made to NHS trusts in 2006-07. The balance is available to begin to reverse the funding top sliced from primary care trusts PCT allocations to create SHA level reserves.
	As a result of these and earlier reforms, the NHS now has a financial system that ensures fairness, transparency and responsibility. Organisations can now understand clearly their financial performance and the consequences and benefits of the management decisions they make. This gives us the firm basis to go forward and continue transforming the services we provide for patients by implementing policies such as 18 weeks.
	
		
			 Table 1: Impact on 2006/07 forecast outturn at NHS trust Level of the reversal of 2006/07 RAB income deductions applied to NHS trusts in respect of 2005/06 deficits 
			 £000 
			 NHS trust name Forecast outturn surplus/ (deficit) as reported at quarter three Net RAB deductions applied to NHS trusts in 2006/07 Forecast Outturn surplus/ (deficit) reported at quarter three after the reversal of RAB reduction 
			 University Hospitals of Morecambe Bay NHS Trust -6,357 -6,357 0 
			 Hull and East Yorkshire Hospitals NHS Trust -13,000 -12,304 -696 
			 Mid Yorkshire Hospitals NHS Trust -13,500 -1,500 -12,000 
			 Worcestershire MH Partnership NHS Trust -3,084 -1,592 -1,492 
			 Cambs & Peterborough MH Partnership NHS Trust 500 -325 825 
			 Hinchingbrooke Health Care NHS Trust -29,902 -8,101 -21,801 
			 Ipswich Hospital NHS Trust -15,800 -14,020 -1,780 
			 Mid Essex Hospital Services NHS Trust 3,150 -876 4,026 
			 Princess Alexandra Hospital NHS Trust -1,500 -5,857 4,357 
			 Queen Elizabeth Hospital Kings Lynn NHS Trust -10,986 -11,010 24 
			 Suffolk MH Partnership NHS Trust 1,200 -797 1,997 
			 West Suffolk Hospitals NHS Trust -11,100 -12,027 927 
			 Bromley Hospitals NHS Trust -12,894 -14,123 1,229 
			 North West London Hospitals NHS Trust -25,619 -24,064 -1,555 
			 Queen Elizabeth Hospital NHS Trust -36,079 -23,420 -12,659 
			 The Lewisham Hospital NHS Trust -11,956 -8,758 -3,198 
			 Whipps Cross University Hosp NHS Trust -30,405 -15,606 -14,799 
			 Ashford and St Peter's Hospitals NHS Trust 0 -2,560 2,560 
			 East Kent Hospitals NHS Trust -12,500 -2,606 -9,894 
			 East Sussex Hospitals NHS Trust -3,400 -4,864 1,464 
			 Medway NHS Trust 69 -69 138 
			 Southampton University Hospitals NHS Trust -700 -1,293 593 
			 Winchester and Eastleigh Healthcare NHS Trust 0 -305 305 
			 Avon and Wiltshire MHP NHS Trust 0 -2,789 2,789 
			 Gloucestershire Partnership NHS Trust -1,395 -1,319 -76 
			 Northern Devon Healthcare NHS Trust -7,500 -362 -7,138 
			 Royal United Hospital Bath NHS Trust 0 -138 138 
			 Swindon and Marlborough NHS Trust 0 -835 835 
		
	
	
		
			 Table 2: Impact on 2006/07 forecast outturn at Strategic Health Authority level of the allocation of the £450 million reserve 
			 £000 
			 Strategic health authority SHA economy surplus/ (deficit) at quarter 3 Shares of £450m pro rata to 2006/07 closing target SHA economy surplus/ (deficit) including fair share of £450m 
			 North East 24,090 25,260 49,350 
			 North West 3,384 66,887 70,270 
			 Yorkshire and the Humber 406 45,600 46,006 
			 East Midlands -16,699 36,489 19,790 
			 West Midlands 0 48,433 48,433 
			 East of England -174,563 46,022 -128,541 
			 London -125,332 71,434 -53,898 
			 South East Coast -103,432 35,533 -67,899 
			 South Central -14,974 31,272 16,297 
			 South West -29,600 43,071 13,471 
			 
			 England -436,720 450,000 13,280

Liam Byrne: I am today publishing a new strategy entitled "Securing the UK Border", the terms of reference for the new Migration Advisory Committee (MAC), a summary of the responses received to our recent consultation on establishing a Migration Advisory Committee, and terms of reference for a new Migration Impacts Forum. Copies of all documents have been placed in the Libraries of both Houses.
	Effective immigration systems require effective controls. The "Securing the UK Border" strategy is the third in the series of papers setting out how we will henceforth create a new offshore border control system, and strengthen UK border security here at home. It sets out how we intend to strengthen our borders against those who seek to abuse our laws and present a threat to our security while at the same time making the system simpler and faster for legitimate, low risk travellers. The main proposals include:
	Visa Waiver Test: we will henceforth assume that all non-EEA countries will face a visa regime unless they meet a sufficient benchmark against a basket of immigration, crime, security and economic criteria. A test will be conducted over 2007 with regimes maintained, lifted or imposed during 2008-09. In tandem we will be reviewing the transit without visa concession and the direct airside transit visa regime.
	Biometric capture: underpinning our proposals is the need to establish the identity of those seeking to travel to the UK. We will therefore capture the biometrics of all non-EEA passengers before travel to the UK or on arrival.
	Visitors: we want to make the rights and obligations of those visiting the UK clearer and more transparent. During 2007 we will consult on the creation of distinct and separate routes for those coming for six months or less as tourists, business visitors and sponsored family visitors.
	Forced Marriage: we will also consult on the introduction of measures to address the problem of forced marriage, including raising the minimum age for spouse and sponsor and examining the case for introducing some form of English language test prior to entry for those spouses intending to settle.
	We are committed to attracting people with the skills Britain needs from around the world. With our policy set, a points based system will, starting from next year, ensure that we only admit to work and study those migrants with a contribution to make to Britain.
	We believe that the UK would benefit greatly from advice from a new Committee of independent experts about where migration is of benefit to Britain and where it is not. There has been a full consultation on our proposals and the response I am publishing today shows strong support from the public.
	The Migration Advisory Committee will be a non-statutory advisory non-departmental public body established from April 2007. It will provide independent and evidence-based advice to Government on specific sectors and occupations in the labour market where shortages exist which can sensibly be filled by migration. In addition the Government may, from time to time, ask the MAC to advise on other matters relating to migration.
	Alongside the MAC we are also establishing a new Migration Impacts Forum (MIF) which will provide us with information and input from interested parties on the wider impacts of migration. I will co-chair this body with my hon. Friend the Member for Oldham, East and Saddleworth (Mr. Woolas) and will invite membership from among those with a direct interest in issues associated with the wider impacts of migration from across the UK.
	I am also announcing today a number of changes to the immigration rules relating to ministers of religion and international students, including an extension of the science and engineering graduates scheme and the fresh talent: working in Scotland scheme.

Hilary Armstrong: I am today publishing a report on Departments' and agencies' performance on handling Members' and Peers' correspondence during 2006. Details are set out in the attached table. Figures for 2005 were published on 30 March 2006, Official Report, column 75WS. Departmental figures are based on substantive replies unless otherwise indicated.
	The footnotes to the table provide general background information on how the figures have been compiled.
	
		
			 Correspondence from MPs and Peers to Ministers and Agency Chief Executives(1) 
			  2006 
			 Department or Agency Target set for reply (working days) Number of letters received Percentage of replies within target 
			 Cabinet Office 15 (2)962 83 
			 
			 Department for Communities and Local Government(3) 15 11,168 (4)42 
			 Planning Inspectorate 10 228 77 
			 Ordnance Survey 15 66 100 
			 
			 Department for Constitutional Affairs 20 3,524 84 
			 HM Courts Service 15 54 96 
			 Tribunals Service(5) 10 1,969 92 
			 Land Registry 20 59 95 
			 Public Guardianship Office 15 53 96 
			 
			 Crown Prosecution Service 15 569 97 
			 
			 Department for Culture, Media and Sport 20 4,199 76 
			 
			 Ministry of Defence 15 (6)7,001 (7)62 
			 Armed Forces Personnel Administration Agency 15 153 97 
			 Defence Vetting Agency 7 24 100 
			 Veterans Agency 15 881 99 
			 
			 Department for Education and Skills 15 17,240 (8)73 
			 
			 Department for Environment, Food and Rural Affairs 15 12,475 (9)53 
			 Rural Development Service(10) 15 68 31 
			 Rural Payments Agency 15 1,536 (11)22 
			 Pesticide Safety Directorate 15 51 (x)47 
			 State Veterinary Service 15 19 (x)26 
			 Veterinary Medicines Directorate 20 26 (x)65 
			 
			 Food Standards Agency
			 (*) Letters where Health Ministers have replied. 20 (*)410 (12)62 
			 (**) Letters where Chief Executive/Chairman has replied. 10 (**)51 92 
			 
			 Foreign and Commonwealth Office 20 11,970 89 
			 UK Visas
			 (*) Letters where UK Visa officials have replied. 15 (*)7,711 78 
			 (**) Letters where FCO Ministers have replied. 20 (**)953 80 
			 
			 
			 Department of Health 20 23,053 89 
			 (*) Letters received by the Chief Medical Officer and responded directly to MPs. 20 28 (*)75 
			 (**) Letters received by the NHS Chief Executive and responded directly to MPs. 20 44 (**)I89 
			 Medicines and Healthcare Products Regulatory Agency 20 212 84 
			 (*** )Letters received by Agency Chief Executive and responded on behalf of DH Ministers. 20 30 (***)87 
			 NHS Purchasing and Supplies Agency 20 15 80 
			 
			 Home Office (non IND correspondence)(13) 15 9,583 93 
			 Criminal Records Bureau 10 (14)378 93 
			 Immigration and Nationality Directorate (IND) 20 41,534 78 
			 HM Prison Service 20 1,004 97 
			 Identity and Passport Service(15) 10 679 68 
			 
			 Department for International Development 15 5,094 76 
			 
			 Lord President of the Council and Leader of the House of Lord's Office 15 110 90 
			 
			 Legal Secretariat to the Law Officers 20 375 71 
			 
			 Northern Ireland Office 10 506 67 
			 Compensation Agency 7 39 (16)85 
			 Northern Ireland Prison Service 10 34 85 
			 
			 Office of the Leader of the House of Commons 15 418 96 
			 
			 HM Revenue and Customs 18 5,327 60 
			 (*) Local Office and "delegated" figures (where local tax offices have replied directly to MPs) 18 (*)1,956 54 
			 
			 Scotland Office 15 39 77 
			 
			 Department of Trade and Industry 15 12,780 71 
			 Companies House 10 54 100 
			 Employment Tribunals Service(17) 12 12 100 
			 Insolvency Service 10 559 98 
			 
			 Department for Transport 15 9,944 76 
			 Driver and Vehicle Licensing Agency 7 1,274 79 
			 Driving Standards Agency 15 71 83 
			 Highways Agency 15 347 96 
			 Maritime and Coastguard Agency 10 12 83 
			 Vehicle and Operator Services Agency 15 25 100 
			 
			 HM Treasury 15 4,281 (18)85 
			 National Savings and Investments 15 43 93 
			 Office for National Statistics 15 105 85 
			  10 (19)108 71 
			 Valuation Office 18 13 84 
			 
			 Treasury Solicitor's Department 10 26 100 
			 
			 Wales Office 15 148 86 
			 
			 Department for Work and Pensions 20 13,140 90 
			 Appeals Service(20) 15 20 90 
			 Child Support Agency 15 5,235 94 
			 Debt Management 15 11 100 
			 Disability and Carers Service 15 467 100 
			 Health and Safety Executive 15 145 90 
			 Jobcentre Plus 15 1,445 92 
			 The Pension Service 15 767 96 
			 (1) Departments and Agencies which received 10 MPs/Peers letters or fewer are not shown in this table. Holding or interim replies are not included unless otherwise indicated. The report does not include correspondence considered as Freedom of Information requests. (2) Office of the Third Sector and the Social Exclusion Unit are included from May 2006. (3) DCLG was established in May 2006. (4) Drop in performance caused by several planning campaigns and a higher volume of correspondence. New arrangements have been introduced to improve performance. (5) The Tribunals Service was formed in April 2006 and incorporates the former Employment Tribunal Service. (6) Database is unable to differentiate between letters from MPs/Peers and other correspondence, including FOI requests. Figures are therefore for all letters which received a ministerial reply. The AFPAA and DVA do not include FOI requests. (7) Drop in performance caused by an increased volume of correspondence and the introduction of a new database in September 2006 to record and track correspondence. (8) Drop in performance caused by technical difficulties following the implementation of a new handling system. Since August 2006, performance has increased to 93 per cent. (9) There was a marked increase in correspondence in the first half of the year. In April 2006 a fully centralised system and changes in the correspondence handling system were introduced. (10) Only includes figures from January to October when the Rural Development Service merged with English Nature and the Countryside Agency to form Natural England. Natural England is an NDPB so will not be included in future lists. (11) New procedures have been implemented to tackle and improve performance from 2007. (12) From 1 February 2007 FSA correspondence has been processed though the DH Customer Service Centre, which it is hoped will lead to improved performance. (13) Active Communities Directorate included until May 2006, when it transferred to the Office of the Third Sector in the Cabinet Office. (14) These figures are from February 2006 when a new correspondence team was established. (15) The UK Passport Service became the Identity and Passport Service in April 2006. (16) Drop in performance caused by complex correspondence. (17) Figures are from 1 January to 2 April 2006, when the Employment Tribunals Service became part of the Tribunals Service. (18) Database can not differentiate between correspondence received from MP/Peers and others so figure includes all letters receiving a ministerial reply. (19) Figures are where the National Statistician replied on the Ministers' behalf. Figures are for all correspondence not just that received from MPs and Peers. (20) Figures are from January to 2 April 2006, when the Appeals Service became part of The Tribunals Service.

Peter Hain: The British and Irish Governments held multi-party talks, with the Northern Ireland political parties, at St. Andrews on 10-13 October 2006. The aim of the St. Andrews summit was to focus discussion on achieving the restoration of the political institutions in Northern Ireland.
	The outcome of the summit culminated in theSt. Andrews agreement between the British and Irish Governments. The progress made at St. Andrews was significant and has subsequently brought us, with this week's historic statement by the leaders of the DUP and Sinn Fein, to the brink of a stable future for the government of Northern Ireland. The Government will continue to do everything it can to support the political parties in Northern Ireland in taking the final step towards restoration.
	A total breakdown of the costs for the talks held at the St. Andrews summit, which were shared by the British and Irish Governments, has been published on the Northern Ireland Office website today. I have attached a copy of the costs to this statement and a copy will be placed in the Library of the House.
	
		
			 Cost Breakdown for the St. Andrews Summit 11-13 October 2006 
			 Accommodation/Room Hire £121,834.50 
			 The Fairmont St. Andrews Hotel (including offices for the delegates and accommodation for the Government delegations) £97,614.40 
			 Other St. Andrews hotels (delegates' accommodation) £24,220.01 
			 Conference Facilities and Catering £100,194.57 
			 Hire of conference facilities, catering for officials and delegates £64,722.41 
			 Catering for Police £27,966.03 
			 Catering for Media £7,506.13 
			 Transport £85,775.86 
			 Charter flights £53,500.24 
			 Scheduled flights £20,101.68 
			 Other Transport £4,501.98 
			 Official Cars £7,671.96 
			 Technical and Communications £55,630.94 
			 Equipment hire, staging, SAA logo board  
			 Work Charges £28,347.79 
			 Press facilities, plumbing, generators and marquee hire  
			 Total £391,783.66

Mike O'Brien: My right hon. Friend the Attorney General has made the following written ministerial statement:
	"I am today announcing that with effect from 3 April the Revenue and Customs Prosecutions Office (RCPO) will make charging decisions in all indictable only, either way or summary offences investigated by HM Revenue and Customs.
	The Revenue and Customs Prosecutions Office was established in April 2005. Under section 37(A)(l)(a) of the Police and Criminal Evidence Act 1984, as inserted by the Criminal Justice Act 2003 and as amended by the Commissioners for Revenue and Customs Act 2005 the Director of Revenue and Customs Office is empowered to issue guidance on charging. A copy of the guidance has been placed in the Libraries of both Houses.
	I welcome this development which recognises the enormous progress made since the independent Revenue and Customs Prosecutions Office was established. This move has also been welcomed by HM Revenue and Customs investigators, who have worked closely with RCPO in identifying issues to be covered in the guidance."

Ian McCartney: I promised to keep this House informed of the Government's progress to put in place measures to avoid a repetition of the devastating impact on Farepak customers caused by the demise of the company last autumn.
	Upon the collapse of Farepak, the Government acted quickly to set up the Farepak Response Fund, which secured £8million. Thereafter, the Government have sought to work with the industry in order to provide added protection for consumers. While the urgency of the situation which existed ahead of Christmas may have passed, I have remained as committed to this issue as I was when it first arose. Today, I am pleased to announce that discussions with the industry have led to an agreement between industry and Government which I am confident will lead to far greater consumer protection in the future.
	Since the collapse of Farepak, the remaining hamper companies have been taking payments towards Christmas 2007, My immediate priority therefore has been to concentrate on securing early action to ensure that these payments are protected as far as possible to avoid a repetition of the situation where some of the poorest families in Britain, who had budgeted for Christmas, paid the price for the collapse of Farepak.
	Since last autumn, the Government have been in discussions with the existing companies in this sector to develop an industry-led scheme to provide better safeguards for pre-payments through independently controlled, ring-fenced accounts, similar to the scheme that protects National Lottery prize money in the event of Camelot becoming insolvent. The purpose of these ring-fencing arrangements is to ensure customers' money could only be credited to the customers and agents should the company go bust, thereby avoiding another situation like Farepak. The key points of the proposal are:
	The customers' money would be placed in a separate account and held on behalf of the customers.
	Control of this account would rest with independent trustees and not with the company.
	The money would be released to the company by the trustees only to satisfy the customers' orders, and not for other business activities or expenses of the business.
	The arrangements would be formally defined as a trust deed and would be subject to trust law.
	I am pleased to report that the industry have agreed to safeguard pre-payments through trust arrangements on these lines, thereby protecting the interests of consumers within the Hamper industry. The companies are now working to introduce these accounts over the coming weeks. We think that effective safeguards of this type will provide the reassurance consumers are looking for in this industry. We therefore strongly welcome this move.
	To increase consumer confidence further, we are also working with the industry to ensure these arrangements are monitored by a new, strengthened trade association. We will be looking for the trade association to put in place effective procedures through a reinforced code of practice to monitor the companies and ensure these accounts are established and operated correctly.
	The trade association will have a strong independent element—independent directors will have responsibility for ensuring compliance with the code of practice. In particular, the code will be monitored by an independent Director of Compliance, free from association with any hamper company. Consumer concerns and consumer rights will be monitored by an independent Director of Consumer Affairs. We expect the companies to make the appointments in the next few weeks.
	We will continue to work with the industry to ensure these measures are put in place as quickly as possible.
	I believe this move is an important step and welcome the commitment of the industry to seek to protect their customers.
	In the longer term, the advice received from the Office of Fair Trading and the Financial Services Authority on a range of options to protect consumer interests in this industry will be considered alongside the findings of the two investigations into Farepak by the Administrators and DTPs Companies Investigation Branch. I hope to come back to the House once we have had a chance to consider all these issues.
	With respect to the ongoing investigation into the administration of Farepak, the Administrators have a statutory requirement to report to the Secretary of State within six months of their appointment. Their report is expected no later than 13 April 2007. The Insolvency Service will then consider the Administrators' report and consider whether there are grounds for requiring further investigation - for example, with a view to bringing proceedings to disqualify the directors of Farepak Foods & Gifts Ltd. from acting as directors to any other company.
	DTPs Companies Investigation Branch is continuing its wider confidential investigation into the circumstances surrounding the failure of Farepak. I do, of course, recognise the understandable desire for a speedy enquiry, but the investigation needs to be both thorough and fair, and it would not be appropriate to give an estimate for its conclusion. The victims of the collapse of Farepak have the right to expect that a comprehensive investigation has taken place.
	I will provide further details to hon. Members in due course.

Douglas Alexander: I attended the transport session of the Transport, Telecommunications and Energy Council, held in Brussels on 22 March. The German Minister for Transport, Building and Urban Affairs, Mr Wolfgang Tiefensee, was in the chair.
	Two aspects of the Galileo satellite navigation programme were on the agenda.
	The Presidency and Commission reported to the Council on the current difficulties with the concession contract negotiations for the PPP and the impact on the overall development of the project. There has not been any recent progress on the negotiations because of internal problems amongst the partners in the consortium bidding to run the Galileo PPP. In light of the delays, the Presidency recently convened a meeting with the consortium but no satisfactory solution had been found to the current deadlock. At Council it was therefore necessary to consider what action could be taken to get the process back on track. The bidding consortium has now been given a deadline of 10 May 2007 to take the necessary measures to allow negotiations to move forwards effectively. If the deadline is not met then, the Commission will begin to develop alternative options for taking forward the Galileo project. A more detailed discussion on these issues would then follow at the June Transport Council. Council Conclusions, acceptable to the UK, were agreed to this end.
	The Council adopted a Decision setting out the framework for third country participation, as Associated Members, in the Galileo Supervisory Authority. The Decision, with which the UK is content, authorises the Commission to open negotiations with non-EU countries that apply, with final approval resting with the Council.
	There was unanimous support for an EU-US Air Services Agreement. The Presidency reported that, following the most recent negotiations with the US, the proposed text for a first stage agreement had been considerably improved and was a good starting point for reaching a full Open Aviation Area. However, negotiations should resume quickly making further progress on a second stage. A number of Ministers spoke to welcome the Agreement. I pointed out that the UK accounts for a40 per cent. share of the EU-US market. The deal on the table did not go the full way to achieving a fully liberalised Open Aviation Area, so it was essential to have a clear timetable for delivering stage 2 agreements and have real leverage if the negotiations did not proceed as we wished. I proposed a mechanism be established for the automatic withdrawal of rights by the EU if an agreement had not been reached within the timetable set down in the draft agreement. Each Member State would decide which rights it would wish to withdraw. This suspension would apply unless the Council agreed unanimously otherwise. In addition, it was proposed that the start of the agreement be delayed until 30 March 2008 to give airports and airlines more time to prepare. These points were agreed and are reflected in the Council Conclusions, which were adopted unanimously.
	The Council adopted a Decision on the signature and provisional application of the agreement reached with Russia on Siberian overflights, including the establishment of a cost equalisation mechanism during the transitional period. We strongly welcome this agreement and support the Decision.
	There was a debate on the contribution of the transport sector to the Lisbon strategy. The Presidency put questions to Member States for this debate, focusing on how to stimulate consumer demand for cleaner vehicles and how to ensure that rail, shipping and inland waterways play their part. Most Member States focused on the proven or potential benefits of: taxation measures for vehicles or fuels; alternative fuels (particularly biofuels); eco-driving; eco-labelling; information campaigns to buyers and drivers; and new technologies. The UK was among those which expressed support for the Commission's proposal for mandatory CO2 limits for cars and light vans, while pointing to the need to work towards even lower limits by 2020. The Commission summarised its plans for sustainable transport, including car CO2 reduction; an action plan for logistics and a green paper on urban transport; and binding biofuels targets.
	Under AOB, the Commission presented two recent Communications: one on extension of trans-European transport axes to neighbouring countries, including those in Asia and Africa; and the other on the implementation of the SESAR programme for the modernisation of the European air traffic management system. The Presidency is aiming for a decision at the Transport Council in June on the establishment of the SESAR joint undertaking.
	Among items adopted without debate was an amending Regulation on the accelerated phasing-in of double-hull or equivalent design oil tankers.

Highways Agency - Parliamentary Questions - Corrections

John Hutton: I am today able to announce the annual performance targets in 2007-08 for four of the executive agencies of the Department for Work and Pensions. The targets I have agreed are set out below.
	Further information on the plans of Jobcentre Plus, the Child Support Agency, Disability and Carers Service and The Rent Service in 2007-08 is contained in their individual business plans which have been published today. Copies have been placed in the Library and the Vote Office. The Pension Service targets and business plan will be published in due course.
	Jobcentre Plus
	
		
			 2007-08 
			 Job Outcome Target (JOT)* 
			 To achieve a total points score of 11,200,000 based on the job outcomes Jobcentre Plus achieves  *The JOT target this year is not directly comparable with that set for 2006/07 due to technical and definitional adjustments. The 2006/07 target was based on limited baseline information and was set too high. 
		
	
	
		
			 Interventions Delivery Target* 
			 To make sure that specified key Jobcentre Plus labour market interventions take place within set timescales in 85% of cases checked.  * New Target not comparable to former Business Delivery Target. 
			 Components Planning Assumption 
			 Labour Market interventions 90% 
			 Lone Parent Review/ Trigger Work Focused Interviews 85% 
			 Jobseeker's Allowance interventions (JSA 13- and 26-week interventions) 85% 
			 Incapacity Benefit (IB) interventions (initial IB Work Focused Interviews) 80% 
		
	
	
		
			 Average Actual Clearance Times 
			 To process claims within specified Average Actual Clearance Times (AACTs) for Incapacity Benefit (IB), Income Support (IS) and Jobseeker's Allowance (JSA) — 18 days, 11 days and 12 days respectively. 
		
	
	
		
			 Monetary Value of Fraud & Error Target 
			 By March 2008, to continue to ensure that losses from fraud and error in working-age Income Support and Jobseeker's Allowance amount to less than current levels of loss as expressed in the new 2005-6 baseline. 
		
	
	
		
			 Customer Service Target 
			 To achieve an 84% customer service level in the delivery of the standards set out in the Customers and Employers Charters. 
		
	
	
		
			 Employer Outcome Target 
			 At least 84% of employers placing their vacancies with Jobcentre Plus will have a positive outcome. 
		
	
	Child Support Agency
	The Secretary of State's targets have been designed to ensure that the Agency is firmly on track to achieve its Operational Improvement Plan commitments in this crucial second year of the Programme. They are:
	
		
			 Number of children Maintenance will be collected or have been arranged by the agency on behalf of 720,000 children, as measured by the monthly average over the quarter ending March 2008. 
			 Total Maintenance Collection (Arrears) Collect or have arranged £970 million in child maintenance between 1 April 2007 and 31 March 2008; of which at least £120 million will be arrears. 
			 Maintenance Outcomes By 31 March 2008, in 66% of cases across both the new and old schemes in which a liability to pay maintenance exists, the non-resident parent has either made a payment via the collection service or a Maintenance Direct arrangement is in place. 
			 Uncleared applications to the New Scheme By 31 March 2008, the volume of uncleared new scheme applications will be no more than 140,000. 
		
	
	Disability and Carers Service
	
		
			 Performance Standards for 2007-08 
			 Ensure that at least 92 per cent of calls to the DLA/AA Helpline, our national telephone service, are answered first time. 
			 Ensure that less than one per cent of all calls attempted to the DLA/AA Helpline receive an engaged tone. 
			 Increase the percentage of customers satisfied with the service provided by DCS to 86 per cent. 
			 Clear new claims for DLA within an average of 38 or less working days; new claims for AA within an average of 18 days and CA within an average of 13.5 days. 
			 Achieve an accuracy rate of 90.5 per cent on decisions on claims for DLA. 
			 Achieve an accuracy rate of 92 per cent on decisions on claims for AA. 
			 Achieve a financial accuracy rate of 98 per cent on CA. 
			 Reduce sick absence to eight average working days lost. 
			 Meet the efficiency challenge by delivering a staffing level of 5,603. 
			 Reduce the cost of processing benefits to: DLA/AA claim £154.98* DLA/AA load £7.80* CA claim £80.72* CA load £11.05* * figures to be confirmed. 
			 Number of DLA/AA cases referred to the Tribunal Service to be no more than 4.5 per cent of all cases. 
			 Of the referred cases heard by the Tribunal Service no more than 45 per cent. to be overturned. 
		
	
	The Rent Service
	
		
			 Service Delivery 
			 Customer SatisfactionLocal Authority Housing Benefit Department Customers  Ensure that at least 95% of our local authority customers rate our service as satisfactory or better during the year.  Fair Rent Customers & Housing Benefit InspectionsEnsure that at least 95% of our fair rent customers, and those housing benefit claimants whose properties we inspect, rate our service as satisfactory or better during the year. 
			 Quality  95% of all Housing Benefit determinations that are checked as part of our quality assurance processes are verified as being accurate.  95% of all Fair Rent valuations that are checked as part of our quality assurance processes are verified as being accurate. 
		
	
	
		
			 Speed of Processing 
			 Type of Determination Timescale for the Year 2007-08 Target Outturn 
			 Housing Benefit:   
			 With an inspection within 15 working days 94% 
			 Without an inspection within 3 working days 94% 
			 Pre-Tenancy within 4 working days 94% 
			 Redetermination within 15 working days 94% 
			
			 Fair Rents within 40 working days 94% 
		
	
	Value for Money
	
		
			 Productivity 
			 To increase productivity by 5% by the end of the year. 
		
	
	
		
			 Cost per case 
			 To reduce cost per case by 1.5% in real terms by the end of the year. 
		
	
	
		
			 Sickness Absence 
			 To reduce average sick absence to no more than 8 working days per employee per year.